Ready-to-Ship Items: If the watch is in stock, it will be dispatched on the same business day.

Made-to-Order Pieces: For custom or made-to-order moissanite watches, please allow 3–5 business days for processing before dispatch.

Delivery timelines may vary depending on your location, the courier service used, and your country’s customs and VAT policies.

- Common Issues & Solutions -

1. Received the Wrong Item?

• Please do not accept or sign for the package if the item is incorrect.
• Reject the delivery and contact us immediately during business hours.
• We’ll send the correct item at no additional cost.

2. Shipping Issues or Lost Packages

• If your package is delayed or lost due to uncontrollable factors, contact us.
• We’ll reissue your order promptly at no extra charge.

3. Damage After Receiving the Package

• Check the outer packaging carefully before accepting the delivery.
• If the box is visibly damaged, refuse the package and notify us immediately.
• If damage is noticed after accepting, contact us within 24 hours of receipt.