At Hellice Watch, we do not offer refunds for any purchases. Instead, we proudly offer an exchange-only policy within 14 business days of your purchase.

To qualify for an exchange:

The watch must be in brand-new condition — unworn, unused, and undamaged.

This ensures that each customer receives a product that meets our highest standards of quality and craftsmanship.

- Exchange Policy -

Exchanging your Hellice Moissanite Diamond Watch is easy:

1. Return the item within 14 business days from the original order date.
2. Ensure the watch is unused, undamaged, and returned in its original packaging, including all tags, labels, and any included accessories.
3. Once we receive and inspect the item, we’ll process the exchange and ship your replacement as quickly as possible.