Refunding your Hellice Watch is simple and hassle-free. Just follow the steps below:

Return Window:
You have 14 business days from the date of your order to initiate an exchange. This gives you time to ensure the watch meets your expectations.

Item Condition:
To qualify for an exchange, the Moissanite Diamond Watch must be unused and undamaged—free from signs of wear, scratches, or alterations.

Original Packaging:
Please return the watch with all original packaging, including tags, warranty cards, and protective materials, to ensure a smooth exchange process.

How to Proceed:
Securely package your watch and contact our customer service for the return address and detailed instructions. Our team is here to guide you every step of the way.

Please note: We do not offer refunds on any purchases.

Instead, we offer exchange only—allowing you to select another item of equal value or a different style, as long as the exchange criteria are met.

This exchange-only policy helps us uphold the quality and exclusivity of our Moissanite Diamond Watch collection while ensuring customer satisfaction.

For further assistance, feel free to reach out to our Hellice Watch Customer Support Team. We’re always here to help you make the perfect choice.